Exchange & Refund Condition 1:
"When the product is still unused, but you find it wrong or defective."
Within 1 month of your product bought arrival, if the product you have purchased is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange. Under this situation, the return delivery fee is free.
1. Kindly message us first then send us clear pictures or videos of the product you have received by Facebook Messenger or directly call our company to communicate with customer servicand state the problem you have encountered clearly.
2. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back into the product if there is any.
3. Once we have received your product, we will arrange your refund/exchange as soon as possible.
Exchange & Refund Condition 2:
"When the product is still unused, correct and in good condition."
Within 30 days of your parcel arrival, if the product you have purchased can function well, and/or is correctly described as you saw within our website, but it does not meet your expectation, you are able to ask for exchange or refund.
Please notice: Under this situation, you will need to afford the return delivery fee, since the product itself is delivered with no problem in the first place. However, the amount of the previous order will be fully returned to you.
1. Kindly message us or contact us , send us clear pictures or videos of the product you have received and state why you feel like asking for exchange/refund clearly.
2. After confirming with our Customer Service, please arrange to send the parcel back to us.
3. Once we have received your returned items, we will arrange your exchange/refund as soon as possible.
Try to connect with us through FB messenger at the bottom right.