Here are some important information about our shop and the whole shopping process. If you have questions regarding the content below, please feel free to message or contact us :)
．All items are either ready-stock. For non available, kindly contact us to ask when it is available. Delivery days only during working days. Sunday and public holidays are not included.
．If it is an urgent order that you cannot wait, please contact us to check whether the item is ready-stock before placing an order.
．Certain factors regarding logistics, lack of material by suppliers, or when items suddenly go out of stock during your order, all could be the causes of delayed delivery. Under these circumstances, customers will be contacted and advised to split the order, or cancel the item that may take too much time.
General Product Information
．We provide a 1 month return period for all products.
．Before shipping out your order, product and goods will be inspected to ensure they're complete and in good condition. However, damages on packaging may still happen during delivery.
．Items will be delivered to customer in best condition possible
How do I purchase?
．Enter each product page and press "Add To Cart"
．Upon checking out, enter your details correctly to complete the transaction. You have to be a member to buy, setting up is quick and easy.
．Our site is in shopping cart system, and the same product can be added into the cart without limits. You may add another size or color of the same product.
* If you really find it hard to purchase through our website, please feel free to send us the screenshot of the product you like, and we'll arrange the order for you.
．The delivery fee is calculated based on the distance needed to travel and total weight of the products.
East Malaysia (Sabah Region): Within the 1st kilogram: RM 13.50, if above, extra fee will be added.
2. Free Delivery by Kim Guan if purchase is above 500 hundred
1. Direct transfer
2. Credit/debit card + online transfer
3. Paypal (+2.0%)
4. Cash on delivery
Should you have other special requests, please contact us directly.
．Ready-stock items will be delivered out approximately 1 working days after an order is placed, which does not include Sunday and public holidays.
．Pre-order items will be delivered out approximately 6 - 18 working days after an order is placed or immediately once the product is in stock, which does not include rest days, public holidays and the day order is placed.
．Please note that orders with the combination of ready stock and pre-order items will be delivered together once the pre-order stock has arrived.
．Other cases: In the event of uncertain delivery time due to certain promotion (Eg. Pre-order sale), we will notify you.
．Delivery may be delayed during holiday season or forced major events. In the cases when the items are in supply shortage or are defective, we will keep you updated.
Hence, please make sure you enter your email address and contact number correctly.
A copy of product details/invoice will be attached with the product sent
About Refund & Exchange
A gentle reminder to all, beware of fraud.
Kim Guan Hap Kee Sdn Bhd will not call you to cancel your ATM setting, we also will not request the customer service number on the back of your credit card.
Please be cautious if you receive calls from an international number that starts with +